Our services
Through collaborative dialogue, we work together to clarify the specific objectives, desired deliverables, and expected outcomes of the mandate. This essential first step ensures that we have a clear understanding of your needs and allows us to proceed with a well-defined scope that aligns with your strategic priorities.
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CXO/CMO on demand
Take advantage of tailor-made CX and marketing expertise to propel your strategic projects.
Whether you need expert advice, dedicated project management or interim support for critical phases, our flexible approach adapts to your specific CX and marketing needs. Our solutions: - Tailored strategic advice: Benefit from ongoing expertise, calibrated to meet the unique challenges of your organization, whether it is for quick-impact projects or long-term transformations. - CX & marketing project leadership: Ensure that each initiative is perfectly aligned with your business objectives and your customers’ expectations, for an impactful experience at all levels. - Monitoring and performance: With regular checkpoints, we validate performance and adjust as needed to stay on track with your objectives. - Access to a network of experts: Take advantage of our sector network of experts and complementary resources, available to strengthen your projects according to the challenges encountered.
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CX Strategy for Digital Transformation
Transform your customer experience with targeted and strategic digital transformation.
We guide your organization through a digital transformation journey designed to maximize customer impact and business value by prioritizing the most meaningful initiatives. Our solutions: - Strategic Roadmap: Creation of a roadmap prioritizing digital initiatives based on customer needs and business objectives, for tangible and aligned results. - Customer Journey Mapping: Analysis of key segment journeys to identify friction points and opportunities for digital improvement. - Strategic Alignment Sessions: Meetings with stakeholders to strengthen buy-in and clarify the vision, ensuring the effectiveness of transformation initiatives. - Experience Audit and Service Blueprint: In-depth review of the current customer experience and development of a detailed action plan for each stage of the service.
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Implementation support
Transform your customer experience strategy into concrete actions with a comprehensive and structured implementation plan.
We translate your CX vision into actionable and impactful initiatives, integrating key touchpoints like customer service, marketing, sales and product design for precise execution aligned with your goals. Our solutions: - Clear goals and milestones: Clearly define goals and timelines, ensuring that each stakeholder knows their priorities and deadlines. - Resource allocation: Identify and mobilize essential resources (people, budget, tools) for effective implementation. - Roles and responsibilities: Clarifying each person’s responsibilities to avoid overlaps and ensure accountability. - Risk management: Anticipating potential obstacles with contingency plans, minimizing risks and delays. - Structured communication: Establishing communication channels and protocols for consistent stakeholder engagement. - Performance monitoring: A framework for tracking progress, encouraging continuous adjustments and improvements. Strategic alignment: Ensuring that each initiative supports the overall strategy, focused on expected results.
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CX & marketing support
Implement CX best practices and cultivate a true customer culture in your organization.
We support your teams in adopting CX methodologies, tools and best practices, adapted to each level of the organization, to sustainably anchor a customer-centric culture. Our solutions: - Customized training: Training modules adapted to the needs of your organization, covering CX fundamentals, customer journey mapping, and tools specific to your sector. - Practical workshops: Immersive sessions based on concrete cases and real scenarios for immediate and reinforced application of learning. - Development of CX champions: Identification and training of internal leaders capable of leading CX initiatives and inspiring change within your teams. - Sounding Board: A space for reflection and continuous feedback to refine CX strategies and reinforce best practices.
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CX & Marketing Strategic Planning
Maximize the impact of your initiatives by integrating CX and marketing for a seamless customer experience.
We help you align your customer experience strategies with your marketing objectives, integrating CX principles into your campaigns, product launches and engagement actions, for optimal consistency at every touchpoint. Our solutions: - Integrated strategic plan: Design a plan that aligns CX and marketing objectives, ensuring a smooth and consistent experience throughout the customer journey. - Key messages and value propositions: Develop aligned and consistent messages and offers across all channels, reinforcing your positioning and customer loyalty. - Campaign activation plan: A detailed plan for your upcoming campaigns, integrating customer journeys and effective engagement tactics to maximize impact.