Our services
Through collaborative dialogue, we work together to clarify the specific objectives, desired deliverables, and expected outcomes of the mandate. This essential first step ensures that we have a clear understanding of your needs and allows us to proceed with a well-defined scope that aligns with your strategic priorities.
Strategy
CX Strategy for Business Transformation
What if improving the customer experience became a real driver of growth?
We support you in developing your organization (digital, marketing, service, retail, etc.) by focusing on initiatives that make a real difference: those that attract, retain, and generate revenue.
Our solutions :
Journey mapping (customer, employee, supplier)
We analyze key journeys based on data and the voice of the customer to identify irritants and opportunities for improvement, channel by channel, department by department.
Omnichannel strategic plan
We align your CX objectives with those of your teams (Marketing, Product, Service, etc.) to guarantee a consistent experience from start to finish.
Strategic Alignment Sessions
We clarify priorities and coordinate projects so that the entire organization works with the same vision of the customer experience.
Design
Service Design
Orchestrate seamless, useful, and memorable experiences.
We design or optimize your services with an approach focused on users, operational realities, and collaboration. The result: clear, efficient, and engaging journeys—for your customers and your teams.
Our solutions :
Alignment of user needs & business objectives
Identification of critical moments and irritants to reconcile customer expectations and strategic priorities.
Storyboard of the projected experience
A clear vision of the target experience, illustrated across key moments — whether online, in person or on the phone.
Integrated service mapping
A comprehensive overview of the future service experience: customer journeys, internal processes, and key touchpoints. So you have everything you need to complete the project.
