après-demain studio, expert en stratégie d'expérience client (CX) et en stratégie marketing, accompagne les entreprises dans l'optimisation de leurs parcours clients et l'innovation. Tailor-made CX strategies for sustainable and measurable results Contact us Our services We believe in the value of collaborating with our clients to develop tailored customer experience strategies that will generate measurable and sustainable results for your business. Strategy 01. CX Strategy for Business Transformation We support you in developing your organization (digital, marketing, service, retail, etc.) by focusing on initiatives that make a real difference: those that attract, retain, and generate revenue. 02. UX strategy for digital redesign We help you build a clear roadmap that maximizes customer and business value, by getting straight to the point: the right actions, at the right time. 03. CX & Marketing Strategic Planning We integrate customer experience into your marketing strategies for maximum consistency, from the first click to loyalty. Learn more Design 04. Service Design We design or optimize your services with an approach focused on users, operational realities, and collaboration. The result: clear, efficient, and engaging journeys—for your customers and your teams. 05. User Experience (UX) Design We design intuitive, powerful, and beautiful interfaces (yes, you can have all three). Our approach combines research, co-design, and iteration to transform your digital products into useful and engaging experiences. Learn more Why use CX strategy? We give you access to... With the aim of... An understanding of your customers' behaviors, needs and problems A global strategy that aligns with the company's objectives Creating seamless and engaging customer journeys Improve the attractiveness of your products and services Increase conversion and retention Optimize your internal processes and gain efficiency Our approach Among Our Clients

Découvrez pourquoi après-demain studio est votre partenaire idéal en stratégie d'expérience client (CX) et marketing. Nous offrons une approche personnalisée, axée sur l'innovation et la performance, pour transformer vos parcours clients et optimiser votre croissance. We shouldn't have to talk to each other après-demain. Our promise is to provide you with the framework, tools and skills necessary for you to fully take ownership of our strategic recommendations. DESIGN DESIGN DESIGN DESIGN THINKING THINKING THINKING THINKING Doing Doing Doing Doing Design doing is a human-centered approach that uses creativity and innovation to solve complex problems. The goal of this approach is to understand user needs in order to develop effective and viable solutions. Our philosophy is simple We believe in the value of collaboration with our clients, working closely to develop tailored CX strategies that drive measurable results. Collaboration Our methodology is focused on understanding business reality and adopting a collaborative approach with the client. Concrete The deliverables provided are concrete and actionable, serving as decision-making tools to prioritize next steps. Appropriation Our approach empowers the client, driving ownership for successful implementation and achievement of business objectives. This approach speaks to you? Let's talk Among Our Clients

Découvrez les services d'après-demain studio, offrant des solutions sur-mesure en CXO/CMO sur demande, stratégie CX pour transformation numérique, et support d'implémentation. Optimisez vos projets CX et marketing avec notre expertise adaptée à vos besoins stratégiques. Our services Through collaborative dialogue, we work together to clarify the specific objectives, desired deliverables, and expected outcomes of the mandate. This essential first step ensures that we have a clear understanding of your needs and allows us to proceed with a well-defined scope that aligns with your strategic priorities. Contact us Stratégie Stratégie CX pour transformation d’affaires Stratégie d’expérience numérique Planification stratégique CX & marketing Stratégie CX pour transformation d’affaires Et si améliorer l’expérience client devenait un vrai moteur de croissance ? On vous accompagne pour faire évoluer votre organisation (numérique, marketing, service, retail…) en misant sur les initiatives qui font une vraie différence : celles qui attirent, fidélisent… et rapportent. Nos solutions : Cartographie des parcours (client, employé, fournisseur) On analyse les parcours clés à partir des données et de la voix du client pour repérer les irritants et les occasions d’amélioration, canal par canal, département par département. Plan stratégique omnicanal On aligne vos objectifs CX avec ceux de vos équipes (Marketing, Produit, Service…) pour garantir une expérience cohérente du début à la fin. Sessions d’alignement stratégique On clarifie les priorités et coordonne les projets pour que toute l’organisation travaille avec une même vision de l’expérience client. Planification stratégique CX & marketing Chaque interaction est une opportunité de parler la langue de vos utilisateurs. On intègre l’expérience client à vos stratégies marketing pour une cohérence maximale, du premier clic à la fidélisation. Nos solutions : Plan stratégique intégré On connecte vos objectifs CX et marketing pour un parcours client fluide, sans fausses notes. Messages clés et propositions de valeur On façonne des messages et des offres clairs, cohérents, et alignés sur votre positionnement, sur tous les canaux. Plan d’activation pour les campagnes On vous outille avec un plan détaillé qui intègre le parcours client et les bonnes tactiques pour faire rayonner vos campagnes. Stratégie d’expérience numérique La transformation numérique, c’est plus qu’une question de tech. On vous aide à bâtir une feuille de route claire qui maximise la valeur client et la valeur d’affaires, en allant droit au but : les bonnes actions, au bon moment. Nos solutions : Audit d’expérience utilisateur (UX) Analyse de votre expérience actuelle (données, tests, recherche utilisateur) + plan d’action concret pour améliorer ce qui compte vraiment. Sessions d’alignement stratégique On mobilise les parties prenantes autour d’une vision partagée pour que la transformation se vive dans toutes les équipes. Feuille de route stratégique numérique Un plan clair et priorisé des initiatives numériques qui créent le plus de valeur, pour vos clients et pour vous. Design Design de service Design d’expérience utilisateur (UX) Design de service Orchestrez des expériences fluides, utiles et mémorables. On conçoit ou optimise vos services avec une approche centrée sur les utilisateurs, les réalités opérationnelles et la collaboration. Résultat : des parcours clairs, efficaces et engageants — pour vos clients et vos équipes. Nos solutions : Alignement besoins utilisateurs & objectifs d’affaires Identification des moments critiques et des irritants pour concilier attentes clients et priorités stratégiques. Storyboard de l’expérience projetée Une vision claire de l’expérience cible, illustrée à travers les moments clés — que ce soit en ligne, en personne ou au téléphone. Cartographie de service intégrée Une vue d’ensemble complète de l’expérience de service à venir : parcours client, processus internes et points de contact clés. Pour que vous ayez tous les éléments nécessaires en main afin de réaliser le projet. Design d’expérience utilisateur (UX) Offrez des expériences digitales qui font vraiment la différence. On conçoit des interfaces intuitives, performantes et esthétiques (oui, on peut avoir les trois). Notre approche mêle recherche, co-conception et itérations, pour transformer vos produits numériques en expériences utiles et engageantes. Nos solutions : Design Sprint, Tests utilisateurs & itérations Des tests terrain avec vos vrais utilisateurs, pour valider, ajuster et améliorer l’expérience à chaque étape. Conception d’expériences utilisateur On crée ou on revoit vos interfaces en s’appuyant sur les vrais besoins de vos utilisateurs — de l’architecture de l’info jusqu’aux wireframes, pour une adoption rapide et durable.

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Découvrez comment après-demain studio protège vos données personnelles. Consultez notre politique de confidentialité pour en savoir plus sur la collecte, l'utilisation et la sécurité de vos informations sur apresdemain.studio. Privacy Policy Last updated: October 16, 2024 At après-demain studio, we are committed to protecting the privacy and security of the personal information you share with us when you visit our website, apresdemain.studio. This privacy policy describes how we collect, use, share and protect your personal information. We encourage you to read this policy carefully to understand our practices. 1. Information We Collect We collect various types of information about you when you visit our website or interact with our services. This information may include: a) Information provided by you: When you fill out a contact form, subscribe to a newsletter, or participate in a survey, we may ask you to provide information such as: Your full name Your email address Your phone number (if applicable) Any other information you choose to provide voluntarily (e.g., information about your business or project). b) Information collected automatically: When you browse our website, we automatically collect certain information using technologies like cookies, server logs, and third-party analytics tools (such as Google Analytics). This information may include: IP address Browser type and version Operating system used Pages visited on our website Time spent on each page Referring URL (the website you visited before ours) 2. Use of Collected Information We use your information for the following purposes: a) Providing our services: We use the information you provide to respond to your inquiries, offer services, and manage your interactions with us (e.g., answering your questions or sending requested documents). b) Improving our services and website: We analyze data collected automatically to better understand how users interact with our website and to enhance the performance, content, and usability of the site. c) Marketing and communication: With your consent, we may use your information to send you promotional communications, such as newsletters, product updates, or special offers. You have the right to unsubscribe from these communications at any time. d) Compliance with legal obligations: In some cases, we may use your information to comply with legal requirements, respond to official requests, or protect our legal rights. 3. Sharing and Disclosure of Information We do not sell or rent your personal information to third parties. However, we may share your data with the following parties, while maintaining confidentiality and security: a) Third-party service providers: We use external service providers to facilitate certain operations, such as hosting our website, performance analysis (e.g., Google Analytics), and managing our marketing campaigns. These third parties have access to your personal information only as necessary to perform these tasks and are contractually obligated to protect it. b) Legal and security obligations: We may disclose your information if required by law or if we believe in good faith that such action is necessary to: Comply with a legal obligation Protect and defend our rights or property Prevent fraud or investigate illegal activities 4. Cookies and Similar Technologies Our website uses cookies and similar technologies to enhance your experience. Cookies are small text files placed on your device when you visit our website. We use the following types of cookies: a) Necessary cookies: These cookies are essential to enable you to navigate our website and use its features. b) Analytical and performance cookies: These cookies help us understand how visitors interact with our website, such as which pages are most visited and how long users stay on these pages. c) Targeting and advertising cookies: These cookies collect information about your browsing habits to present relevant ads on other websites. You can disable cookies by adjusting your browser settings. However, some features of the website may be affected if cookies are disabled. 5. Information Security We take the security of your personal data very seriously and have implemented reasonable technical, physical, and administrative measures to protect your information from unauthorized access, disclosure, alteration, or destruction. However, no system of transmission or storage is entirely secure. If you have any questions about the security of your personal information, please contact us at the address below. 6. Data Retention We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including to comply with legal or accounting obligations or to resolve disputes. 7. Your Rights and Choices In accordance with applicable laws, you have the following rights regarding your personal information: a) Right of access: You have the right to request a copy of the personal information we hold about you. b) Right of rectification: You can request that any inaccurate or incomplete data be corrected. c) Right to erasure: You may request the deletion of your personal information, subject to certain legal exceptions. d) Right to restrict processing: You can request the restriction of the processing of your data under certain circumstances. e) Right to object: You can object to the processing of your personal information for direct marketing purposes. To exercise your rights, please contact us at [email address]. We will respond to your request within the timeframes required by law. 8. International Data Transfers If you access our website from outside Canada, please note that your personal information may be transferred to and processed in another country. We take all appropriate measures to ensure that your data remains protected in accordance with this privacy policy. 9. Changes to this Policy We reserve the right to update this privacy policy from time to time. Any changes will be posted on this page along with the revision date. We encourage you to review this page regularly to stay informed about our practices. 10. Contact Us If you have any questions or concerns regarding this privacy policy or how we handle your information, you can contact us at: après-demain studio Email: info@apresdemain.studio

Et après. Un moment unique où deux équipes de stratégie CX se rencontrent pour repousser les limites de leur pratique. Réserver une place Innovons Un moment pour prendre du recul et réinventer l’avenir de l’expérience client. Découvrir plus Strategic Meetings We organize exclusive strategic meetings where two CX teams from different organizations come together to explore their challenges and realities, share best practices, and co-create innovative solutions. Tailored Solutions Our consulting agency provides tailored solutions to help your business thrive in today's competitive market. We offer customized strategies and actionable insights to drive success. Expert Guidance With our expert guidance, we assist organizations in navigating complex business landscapes. Our team of consultants brings a wealth of experience to help you achieve your goals. Continuous Support At apresdemain.studio, we offer continuous support to ensure the long-term success of your business. From implementation to optimization, we are here every step of the way. Pourquoi Et après. Entonnoir du marketing digital Vous pouvez facilement ajouter votre contenu à ce paragraphe. Double-cliquez sur la zone de texte ou cliquez sur « Modifier le texte ». Votre présence sur les réseaux sociaux Vous pouvez facilement ajouter votre contenu à ce paragraphe. Double-cliquez sur la zone de texte ou cliquez sur « Modifier le texte ». Stratégies d'image de marque Vous pouvez facilement ajouter votre contenu à ce paragraphe. Double-cliquez sur la zone de texte ou cliquez sur « Modifier le texte ». J'aimerais participer au webinaire, inscrivez-moi ! Prénom Nom E-mail Message Envoyer Merci pour votre envoi.

Découvrez les services d'après-demain studio, offrant des solutions sur-mesure en CXO/CMO sur demande, stratégie CX pour transformation numérique, et support d'implémentation. Optimisez vos projets CX et marketing avec notre expertise adaptée à vos besoins stratégiques. Our services Through collaborative dialogue, we work together to clarify the specific objectives, desired deliverables, and expected outcomes of the mandate. This essential first step ensures that we have a clear understanding of your needs and allows us to proceed with a well-defined scope that aligns with your strategic priorities. Contact us Strategy CX Strategy for Business Transformation Digital experience strategy CX & Marketing Strategic Planning CX Strategy for Business Transformation What if improving the customer experience became a real driver of growth? We support you in developing your organization (digital, marketing, service, retail, etc.) by focusing on initiatives that make a real difference: those that attract, retain, and generate revenue. Our solutions : Journey mapping (customer, employee, supplier) We analyze key journeys based on data and the voice of the customer to identify irritants and opportunities for improvement, channel by channel, department by department. Omnichannel strategic plan We align your CX objectives with those of your teams (Marketing, Product, Service, etc.) to guarantee a consistent experience from start to finish. Strategic Alignment Sessions We clarify priorities and coordinate projects so that the entire organization works with the same vision of the customer experience. CX & Marketing Strategic Planning Every interaction is an opportunity to speak your users' language. We integrate customer experience into your marketing strategies for maximum consistency, from the first click to loyalty. Our solutions : Integrated Strategic Plan On connecte vos objectifs CX et marketing pour un parcours client fluide, sans fausses notes. Key messages and value propositions We create clear, consistent messages and offers that align with your positioning, across all channels. Campaign Activation Plan We equip you with a detailed plan that integrates the customer journey and the right tactics to make your campaigns shine. Digital experience strategy Digital transformation is more than just a tech issue. We help you build a clear roadmap that maximizes customer and business value, by getting straight to the point: the right actions, at the right time. Our solutions : User Experience (UX) Audit Analysis of your current experience (data, tests, user research) + concrete action plan to improve what really matters. Strategic Alignment Sessions We mobilize stakeholders around a shared vision so that the transformation is experienced across all teams. Digital Strategic Roadmap A clear, prioritized plan of digital initiatives that create the most value, for your customers and for you. Design Service Design User Experience Design (UX) Service Design Orchestrate seamless, useful, and memorable experiences. We design or optimize your services with an approach focused on users, operational realities, and collaboration. The result: clear, efficient, and engaging journeys—for your customers and your teams. Our solutions : Alignment of user needs & business objectives Identification of critical moments and irritants to reconcile customer expectations and strategic priorities. Storyboard of the projected experience A clear vision of the target experience, illustrated across key moments — whether online, in person or on the phone. Integrated service mapping A comprehensive overview of the future service experience: customer journeys, internal processes, and key touchpoints. So you have everything you need to complete the project. User Experience Design (UX) Deliver digital experiences that truly make a difference. We design intuitive, powerful, and beautiful interfaces (yes, you can have all three). Our approach combines research, co-design, and iteration to transform your digital products into useful and engaging experiences. Our solutions : Design Sprint, User Testing & Iterations Field tests with your real users, to validate, adjust and improve the experience at every stage. User Experience Design We create or redesign your interfaces based on the real needs of your users—from information architecture to wireframes—for rapid and lasting adoption.

Découvrez l'équipe d'experts d'après-demain studio, spécialisée en stratégie d'expérience client (CX) et marketing. Notre équipe passionnée allient expertise et innovation pour accompagner les entreprises dans leurs projets CX et marketing. Our team Jeremy Duhamel Founder & CEO He has over 10 years of experience in strategic work within advertising agencies, large national companies and international organizations. He has played a key role in the development and launch of numerous successful projects and internationally awarded marketing campaigns. His diverse background allows him to deeply understand the business realities his clients face. What sets him apart is his constant focus on putting client needs at the forefront of decision-making. Jeremy’s unique ability to combine business acumen with a customer-centric approach ensures his clients benefit from strategies that not only align with their goals, but also resonate with their target audience. Gabriella Han CX & Innovation Strategist Gabriella Han brings over 7 years of specialized experience in customer experience and innovation, having worked with industry leaders and global markets. Throughout her career, she has been instrumental in implementing innovative strategies and solutions that have significantly improved customer journeys and business outcomes. She has notably held key positions at BRP, where she contributed to the success of various strategic initiatives within the BRP-X Innovation Lab and global marketing teams. Gabriella’s expertise ranges from coordinating brand efforts to leading innovation programs, giving her a unique perspective on the challenges facing businesses in today’s dynamic environment. Marin Destison Senior CX, UX & UXR strategist Marin Destison brings extensive expertise in user and customer experience, backed by a background in Industrial Design from the University of Montreal and Business Design from the Domus Academy in Milan. Throughout his career, he has worked with a diverse range of organizations, from consulting firms like Valtech Canada to cutting-edge startups such as Element AI, as well as established corporations like BRP. At BRP, Marin played a pivotal role in developing strategic initiatives that enhanced customer interactions and strengthened brand engagement. His expertise spans user research (UXR), experience design (UX), customer journey mapping (CX), and service design. This versatility gives him a unique perspective and the ability to craft tailored solutions for complex challenges faced by organizations in today’s fast-paced and competitive environments. Work with us

Contactez après-demain studio pour discuter de vos projets en stratégie d'expérience client (CX) et marketing. Nos experts sont à votre écoute pour vous accompagner dans l'optimisation de vos parcours clients et l'innovation. Contact Do not hesitate to contact us for any questions, comments or simply to learn more about our services. We would be delighted to talk with you. Fill out the form below, and we will get back to you as soon as possible. Do you have a project in mind? Let's talk about it and find together the best solutions to make it happen. Let's discuss Email info@apresdemain.studio First Name Last Name Email Message Send