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Tailor-made CX strategies
for measurable and
lasting results

Our services

We believe in the value of collaborating with our clients to develop tailored customer experience strategies that will generate measurable and sustainable results for your business.

01

CXO & CMO on demand

Access high-level CX and marketing expertise, flexibly and as needed, to provide strategic advice, project leadership or interim support during critical phases.

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02

CX & Marketing Support

Supporting your team with best practices, CX methodologies and customer-centric business strategy, adapted to different levels of the organization to foster a customer-centric culture.

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03

CX Strategy for Digital Transformation

Guide your organization through a digital transformation journey that improves the customer experience by prioritizing initiatives with the most significant impact on customers and business value.

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04

CX Strategic Planning
& Marketing

Align your customer experience initiatives with your marketing strategies, integrating CX principles into your campaigns, product launches and customer engagement efforts.

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05

Implementation support

Translating customer experience strategy into actionable initiatives across various touchpoints—such as customer service, marketing, sales, and product design—requires a comprehensive implementation plan. This plan serves as a meticulously structured roadmap, guiding the execution of the strategy or project with precision and consistency.

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Why use CX strategy?

Improving every touchpoint
between a company
and its customers​​​

Develop a comprehensive strategy that aligns with business objectives​

Have research
and in-depth analyses
on customers​

Create seamless customer journeys
and engaging​​

Understanding customer needs, preferences, problems and behaviors

Creating meaningful and lasting relationships​​​

Simon Cazelais
VP Global Brand Strategy and Innovation, BRP

“après-demain studio has been a major asset in our thinking about our new operating model. Their support in planning and facilitating strategic workshops has brought together experts from different fields to collaborate towards a common goal. Their clear and concrete recommendations have guided us throughout the process, transforming our ideas into tangible actions.”
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