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Service Design
We design or optimize your services with an approach focused on users, operational realities, and collaboration. The result: clear, efficient, and engaging journeys—for your customers and your teams.
Our solutions
Alignment of user needs & business objectives
Identification of critical moments and irritants to reconcile customer expectations and strategic priorities.
Storyboard of the projected experience
A clear vision of the target experience, illustrated across key moments — whether online, in person or on the phone.
Integrated service mapping
A comprehensive overview of the future service experience: customer journeys, internal processes, and key touchpoints. So you have everything you need to complete the project.
OUR Approach
Our philosophy
is simple
We believe in the value of collaboration with our clients, working closely together to develop tailored CX strategies that generate measurable results.
1
Collaboration
Our methodology is focused on understanding business realities and adopting a collaborative approach with the client.
2
Concret
The deliverables provided are concrete and actionable, serving as decision-making tools to prioritize the next steps.
3
Appropriation
Our approach empowers the client, fostering ownership for successful implementation and the achievement of business objectives.