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Our services

Through collaborative dialogue, we work together to clarify the specific goals, desired deliverables, and expected outcomes of the mandate. This critical first step ensures that we have a clear understanding of the your requirements and enables us to proceed with a well-defined scope that aligns with your strategic priorities.

Customer journey mapping

Customer experience strategy

Helping you answer a complexe question by using a proven approach.

The question:

How might we define the end-to-end customer journey in order to prioritize strategic initiatives and identify gaps opportunities?

The process :

  1. Preliminary Research

  2. Ecosystem mapping

  3. CX Workshop

  4. Customers interviews

  5. Analysis & Mapping

  6. Prioritization 

  7. Recommandation & adjustments


Marketing Strategy

Unleash the full potential of your marketing strategy with a design doing process. 

The question:

How might we spark creative thinking in the way we reach our customers in order to maximise the outcome of our marketing initiatives? 

The offering :

  1. Market analysis

  2. Target audience identification 

  3. Goal setting

  4. Strategic planning

  5. Strategic frameworks

  6. Brief development 

  7. Creative workshop 


Innovation Strategy

Through a series of innovation processes that will help you answer a burning question.

The question:

How might we diversify our way of working in order to identify innovation opportunities, by learning fast and failing even faster?

The offering :

  1. Innovation lab creation & operational model

  2. Design Sprint - test, learn & refine in a week

  3. Concept validation process

  4. Prototype & customer validation

  5. Pilot project 

  6. Innovation, marketing & operational model creation

  7. Moderation expertises

  8. Design workshop & brainstorm

CX Strategy
Marketig strategy
Innovatio strategy

Let's not wait
to talk.

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