Our services
Through collaborative dialogue, we work together to clarify the specific goals, desired deliverables, and expected outcomes of the mandate. This critical first step ensures that we have a clear understanding of the your requirements and enables us to proceed with a well-defined scope that aligns with your strategic priorities.
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Customer experience strategy
Helping you answer a complexe question by using a proven approach.
The question:
How might we define the end-to-end customer journey in order to prioritize strategic initiatives and identify gaps opportunities?
The process :
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Preliminary Research
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Ecosystem mapping
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CX Workshop
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Customers interviews
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Analysis & Mapping
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Prioritization
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Recommandation & adjustments
2
Marketing Strategy
Unleash the full potential of your marketing strategy with a design doing process.
The question:
How might we spark creative thinking in the way we reach our customers in order to maximise the outcome of our marketing initiatives?
The offering :
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Market analysis
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Target audience identification
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Goal setting
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Strategic planning
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Strategic frameworks
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Brief development
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Creative workshop
3
Innovation Strategy
Through a series of innovation processes that will help you answer a burning question.
The question:
How might we diversify our way of working in order to identify innovation opportunities, by learning fast and failing even faster?
The offering :
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Innovation lab creation & operational model
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Design Sprint - test, learn & refine in a week
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Concept validation process
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Prototype & customer validation
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Pilot project
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Innovation, marketing & operational model creation
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Moderation expertises
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Design workshop & brainstorm